These Terms and Conditions (“Terms”) constitute a legally binding agreement between the Client and Rewaa Information Technology, a Single-Person Limited Liability Company with Commercial Registration No. (1010948357) headquartered is located at 3259 Anas Ibn Malik Rd, Al Malqa, Riyadh 13522 (“Rewaa”). Rewaa provides technological solutions for the retail sector, aiming to contribute to the automation of this sector and offering specialized software services including inventory management, sales, and accounting applications.
By accepting these Terms, through subscribing to or using any services provided by Rewaa, you agree unconditionally to comply legally with these Terms and you also acknowledge that you have read and understood our privacy policy (the “Privacy Policy”) as well as any other applicable policies in our official channels.
For the purposes of these Terms, the Client is defined as a legal entity, whether a company or establishment with a commercial registration or equivalent. The natural person who accepts these Terms, through subscribing to or using any services provided by Rewaa, represents that he/she is a legal representative of the legal entity or authorized by the legal representative of the legal entity. In the absence of valid representation, the natural person assumes personal responsibility for the obligations under these Terms towards the legal entity and Rewaa.
- Monthly Uptime Guarantee
Rewaa guarantees that its Service will be available 99% of the time in a calendar month (“Monthly Uptime Guarantee“), excluding Maintenance and Exclusions (both terms of which are defined below). You are eligible to claim service credit(s) for Service Downtime if Rewaa fails to meet the Monthly Uptime Guarantee, provided the total Service Downtime of 1% in a calendar month is verified by Rewaa. “Service Downtime” is defined as an inability to access the Service caused by a failure of network equipment managed, owned, leased, or used by Rewaa to provide the Service, including the failure of managed switches and routers and cabling but excluding Maintenance and Exclusions. The Monthly Uptime Guarantee does not include the time required to perform data restores and backups if applicable.
- Software Operation Requirements
The Client must ensure an appropriate environment for the software to function and is responsible for any breaches of the recognized standards and requirements. This includes, for example, providing modern computers that are compatible with the nature of the software, and ensuring a high-speed internet connection to guarantee the software’s effective operation.
- Authorized User
any person or entity that the Client authorizes to use the Rewaa Service on their behalf. This includes the Primary Admin (as nominated by the Client) and other employees and personnel of the Client who are authorized to use the Rewaa Services on the Client’s behalf but also includes support partners and other third parties with whom the Client shares its Rewaa account details (and for whose conduct the Client is responsible).
- License
Rewaa agrees to grant the Client access to and use of the services are mere licenses to use such software for a limited time. Such licenses are limited, non-exclusive, revocable, and non-transferable.
- Updates
- Updates are typically performed during non-peak hours, and new features are normally released on Friday nights. Users are advised of coming changes beforehand and given information for using new features via email, announcements, and other documentation.
- Rewaa may periodically release updates, patches, enhancements, or new versions of our software that the Client uses, which may include adding or removing certain features. You must comply with Rewaa’s instructions regarding updates and amendments. You acknowledge and agree that we have the discretion to update our Software in the appropriate manner to ensure its functionality, security, and performance. We also reserve the right to discontinue providing some services at any time. None of these terms should be interpreted as a guarantee of service continuity or an obligation to support, maintain, or continue providing them.
- Technical Support
Rewaa provides technical support and maintenance services to the Client through available communication channels to address any technical issues or inquiries that may arise while using Rewaa’s services. We emphasize that all technical support and maintenance services are provided remotely, and there are no free visits or operational tasks performed on behalf of the Client.
- Irrecoverable Data Guarantee
If you attempt to access any of your data, but the data is irrecoverable, you must report the issue to Rewaa as soon as possible. Rewaa will investigate the cause of the issue and will require your assistance during such investigation. If the result of Rewaa’s investigation indicates that the cause of such irrecoverable data is due to the fault of Rewaa, then Rewaa will grant a service credit to you up to a maximum of the fee charged to you for the calendar month during which the irrecoverable data event took place.
- Cancellation of accounts
We can cancel or suspend your account at any time on written or electronic notice to you. Such termination will be effective at the end of your then-current paid-up subscription period. We may also cancel or suspend your account immediately if, in our sole discretion: (a) You have committed a material or persistent breach of these Terms or any other terms applying to your use of the Rewaa Services. (b) We consider that provision of the Rewaa Services, or use of them, in your territory or jurisdiction, will or is likely to breach any applicable law. (c) We decide to withdraw the Rewaa Services from your territory or jurisdiction altogether. (d) You fail to comply with any limits or restrictions (e.g., on the number of users, registers, or transactions) applicable to your Rewaa plan.
- Our liability is limited
- To the maximum extent permitted by law, Rewaa shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, business, goodwill, use, data, or other intangible losses (even if Rewaa has been advised of the possibility of such damages) resulting from: (a) The use or the inability to use the Service (in whole or in part) or any technical malfunctions. (b) The cost of procurement of substitute goods and services. (c) Unauthorized access to, or alteration of, your communications or data. (d) Statements or conduct of any third party regarding the Rewaa Services. (e) Any other matter relating to the Rewaa Services. In any case, Rewaa’s maximum aggregate liability under or in connection with these Terms or your use of the Rewaa Services is limited to the number of Fees paid by you in the past 12 months.
- To the maximum extent permitted by law, Rewaa provides technological solutions designed to assist Clients in managing their operations. However, Rewaa is not responsible for ensuring compliance with any regulatory filings, requirements, or obligations imposed on the Client by any governing bodies, or any applicable laws and regulations. It is the responsibility of the Client to ensure that their use of the Rewaa Services complies with all relevant legal and regulatory requirements.
- Rewaa shall not be responsible for claims arising from third-party products, including hardware, software, and or any other services. Rewaa’s involvement in marketing or referring to such third-party products is strictly limited to the marketing referral process. We do not provide warranties or support for these products. For any issues or claims related to third-party products, the Client shall contact the respective third-party providers directly in case of any malfunction in the products or services they provide or for requesting activation of any of the third-party products or services.
- You are responsible for your use of the Rewaa Service, and you indemnify us:
You are responsible for all activity that results from the use of the Rewaa Services through your account. You are responsible for maintaining the security of your account and password. Rewaa will not be liable for any loss or damage that may result from any failure to keep Usernames and Passwords secure. You indemnify Rewaa against all forms of liability, actions, proceedings, demands, costs, charges, and expenses which Rewaa may incur or suffer due to the use of Rewaa Services through your account or as a result of your failure to comply with these Terms.
- Data deletion
On expiry or termination of these Terms, or upon cancellation of your account, the data submitted by you to the Rewaa Services will be deleted after 30 days, unless applicable laws or regulations require Rewaa to retain the data for a longer period. To the extent that we continue to hold the data, it shall be securely isolated and protected from further processing except the extent required by applicable law.
- Exclusions
Client shall not be entitled to any service credits if Service Downtime is due to the following exclusions: The actions or omissions of yourself or your employees, agents, representatives, or contractors using the password(s) and user ID(s) issued by Rewaa to you to access the Service. The result of Maintenance. A Denial of Service attack, hacker activity, or other malicious event or code targeted against Rewaa or a Rewaa Client. Failure of any hardware, software, network, or Internet infrastructure not owned or managed by Rewaa or its subcontractors. Factors outside Rewaa’s reasonable control.
- Restrictions
Except as expressly set forth in this Agreement, Client shall not (and shall not permit any third party to), directly or indirectly: (i) Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, underlying structure, ideas, or algorithms of the Service (except to the extent applicable laws specifically prohibit such restriction). (ii) Modify, translate, or create derivative works based on the Service. (iii) Copy, rent, lease, distribute, pledge, assign, or otherwise transfer or encumber rights to the Service. (iv) Remove or otherwise alter any proprietary notices or labels from the Service or any portion thereof. (v) Use the Services for timesharing or service bureau purposes. (vi) Use the Service to build an application or product that is competitive with any Rewaa product or service. (vii) Interfere or attempt to interfere with the Service’s proper working or any activities conducted on the Service. (viii) Bypass any measures Rewaa may use to prevent or restrict access to the Service (or other accounts, computer systems, or networks connected to the Service). Client is responsible for all Client’s activity connected with the Service, including but not limited to uploading Client Data (as defined below) onto the Service. Client: (a) Shall use the Service in compliance with all applicable local, state, national and foreign laws, treaties, and regulations in connection with Client’s use of the Service (including those related to data privacy, international communications, export laws, and the transmission of technical or personal data laws). and (b) Shall not use the Service in a manner that violates any third party intellectual property, contractual, or other proprietary rights.
- Disputes
Suppose there is a dispute between the parties regarding the interpretation or application of these Terms (or any previous version). In that case, either party must give the other party notice of the nature and details of the dispute. Neither party will commence any court or arbitration proceedings until the procedure described in this section has been complied with. Within ten (10) business days of receipt of the notice of dispute, senior managers of the parties shall meet to endeavor to resolve the dispute. If the dispute is not resolved within twenty (20) business days of receipt of the notice of dispute, either party may, by notice to the other party, refer the dispute to mediation. If the dispute is not resolved within twenty (20) business days of referring the dispute to mediation, either party may, by notice to the other party, refer the dispute to binding arbitration. The arbitration will be in Riyadh, Saudi Arabia, and the arbitration results shall be non-appealable and binding on both parties.
- Trial Period & return:
The Client commits to use and examine Rewaa software during the Trial Period, which lasts fourteen (14) calendar days, starting from the date of the purchase invoice, regardless of the date of the hardware or/and any other devices are received or whether the software was examined and tested or not. If a return is requested during the Trial Period, the request will be processed, and the amount will be refunded within thirty (30) calendar days from the date of approving the return request or the date of receiving the hardware or any other devices, if applicable, provided that the hardware or any other devices are returned or handed over to the shipping company approved by Rewaa within five (5) business days from the date of approving the return request. If the hardware or any other devices are not returned within five (5) business days, no refund will be issued. The hardware or any other devices must be returned in its original condition with all accessories; otherwise, the actual value (before any discount) of the hardware or any other devices will be deducted from the total amount. This also applies if the hardware or any other devices were obtained free of charge or at a discount in exchange for subscribing to the software. The Client is not entitled to request a refund after the Trial Period ends.
Please note: The Free Trial Period and any discounts on packages or hardware are available only to new clients and do not apply to subscribers who have renewed their subscription or previous Clients.
The Client can either collect the purchases in person from Rewaa headquarter in Riyadh or any other branch if announced officially. The Client can also request Rewaa to hand over the shipment to the recognized shipping company by Rewaa. The shipping company is supposed to deliver the shipment to the Client within a reasonable period. Please note that any delay in shipment delivery caused by the shipping company is not Rewaa’s responsibility, and we advise the Client to directly contact the shipping company in the event of any delay. Rewaa reserves the right to delay the collection of the purchases if the requested commodities are not available in stock. Rewaa reserves the right to delay shipping or the handover of the devices if they are out of stock, with prior notification to the Client.
- Warranty:
The warranty period for Rewaa devices is two years starting from the date of the purchase invoice. This warranty covers all manufacturing defects and includes the repair or replacement of the damaged device at no additional cost to the Client. However, the warranty does not cover damages resulting from misuse, neglect, natural disasters, accidents, modifications, or repairs performed by service centers not authorized by Rewaa. The Client must retain the original invoice as proof of the warranty’s start and end dates and must present or send the damaged device with all its accessories to an authorized service center along with a detailed explanation of the problem after having contacted Client service and provided the required information. The company aims to repair or replace the device within fourteen (14) business days from the date of receipt of the device; however, the time frame may vary depending on the type of damage and the availability of parts. The company reserves the right to replace the device with a new or refurbished one with the same or better specifications if the original device cannot be repaired.
- General Provisions:
- These Terms are governed by and interpreted in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia. The company reserves the right to modify these terms and conditions without prior notice, with any changes announced through the Rewaa’s official channels.
- No other terms or conditions of any kind, which may appear in documents, writings, or any other communications from you to Rewaa or its employees, representatives, or agents regarding the services, will be binding, unless a written legal agreement that explicitly states this entered into between Rewaa and the Client.
- These Terms have been drafted in Arabic and English, and the English version is a mere translation of the Arabic version. If there is a conflict between the Arabic text and the English text, the Arabic text shall prevail.
